Conference Presentation
Modern tools for quality assessment – clinical audit and care path ways

In today’s changing healthcare needs and changing consumer expectations, many new models of management practices  are emerging to cope and compete for best practice. Within this remit we fine, that the concept of Quality in healthcare has come up in a big way. It is the foremost question in every patient’s mind. When it comes to choosing between hospitals for medical care.

The challenge here is twofold, firstly you have to  ensure that the patient outcomes improve as result of hospital episode and secondly that all your resources are deployed efficiently and effectively in that process In the clinical terms how do you assess that?

This session looks at the practical approach to medical/clinical audit-the gold standard for clinical assessment by managers.

 The session also briefly examines the latest quality assessment tool-integrated care pathways and links it in with clinical audit.  

Customer Relation management

Information technology is essential and crucial to managing customer relations in the corporate world of Healthcare today. However, what are managerial parameters of customer relationship that you need to put in place so that the right information can be gathered, assessed and used? This session looks at the key aspects of better customer service in healthcare, once the technology issues are accounted for.